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We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues, all committed to lowering our carbon footprint and becoming climate neutral by 2050.

 

Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.

GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.

 

Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.

 

Better food. Brighter future

 

Reporting & Performance Senior Specialist

 

Area of responsibility:

  • Custodian (responsible for development and maintenance) of policies, strategies and methodologies related to agreed performance indicators (SLAs / KPIs) and other local service delivery performance requirements and measures.
  • Organization and service delivery of performance management inputs / reports being loaded into Designated Tools. Ensures high data quality.
  • Identifies first level of analysis and opportunities based on the performance indicators that are measured and reported.
  • Ad hoc reporting as per requirements raised by GBS Management team members in coordination and/or approval with the Head of Operational Excellence & RPA.
  • Benchmarking of operations against external available benchmarks and best practices to ensure Business Services operations is best in class.
  • Liaise between stakeholders and technical teams, ensuring functional / technical designs and requirements are captured and documented;
  • Create and report on KPIs including productivity, client satisfaction, and customer experience;
  • Manage client relationships to ensure they are deriving maximum added value;
  • Design and implement organizational performance management framework and process to ensure adequate monitoring of performance, and frequently reporting of organizational and initiatives performance;
  • Monitor and analyze overall & functional performance, identify performance gaps and develop corporate performance reports;
  • Provide recommendations on emerging trends and practices and apply them in the respective functional area;
  • Benchmarking of operations against external available benchmarks and best practices to ensure Business Services operations is best in class.

 

Specific tasks:

  • Devises and implements policies and strategies required for the development of GBS performance matters.
  • Creates and maintains SLAs & KPIs catalogue for each of the function (in alignment with the Operations & Centre of Excellence).
  • Measures and reports agreed SLAs / KPIs on a regular basis, prepare daily / weekly / monthly KPIs related analysis and reports e.g.: MIS reports, Dashboards, SLA reports, SLA PPT decks, coordinate with Centre of Excellence in getting the data & circulating the same to the team and Business Units.
  • Monitors day-to-day operations within Operations such as calls, transactions, mails, faxes, and emails. Predicts volumes and resource needs – advises to Operations on potential challenges.
  • Performs first level analysis of reported KPIs (efficiency, effectiveness and controls), indicates potential areas of failure and improvements, reaches to Operations to receive additional inputs clarifying the numbers.
  • Responsible for deploying an automated solution related to performance and KPI/SLA resporting
  • Supports Operations in development of improvement plans, collects status of agreed actions, monitors issue resolution and reports outcomes.
  • Closely cooperates with other Operational Excellence Team members as an enabler for Continuous Improvement process (provide additional reports and data insights, root cause analysis, etc.).
  • Attends meetings at all levels in association with the above duties, in particular with Operations & Centre of Excellence.
  • Advises Head of Operational Excellence & RPA on issues regarding and arising from performance and service improvement.

 

Educational background and skills:

  • University diploma (Business / Finance / Economy)
  • Understanding of Finance & Accounting and Procurement processes
  • Fluency in English and strong communication skills
  • Advanced Excel skills (preferably knowledge of VBA)
  • Experience with reporting tools (SAP BW/SAC; MS Power BI)

 

Relevant experience:

  • Min. 6 years experience in BPO or SSC organization, out of it min. 2 years experience in similar role
  • Experience with data processing and analytics
  • Able to work on multiple tasks in demanding environment and work with people from diverse culture
  • Good client facing and presentation skills

 

We offer:

  • Private medical care with dental care
  • Edenred lunch card
  • Flexible working hours 
  • Life insurance
  • MyBenefit and multisport program
  • 2 additional holiday day benefits
  • Events, integrations for employees
  • Weekly fruits in the office

 

 

 

 


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