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Danish Crown Operations



OTC Manager 

We are a food company owned by Danish farmers supplying high-quality food to customers and consumers all over the world. From butchers to business developers, we’re more than 23,000 colleagues, all committed to lowering our carbon footprint and becoming climate neutral by 2050.


Danish Crown Global Business Services (GBS) in Krakow is a key part of Danish Crown’s transformation journey. We strive to be a trusted partner to the business by providing scale and standardized, efficient and effective services, thereby achieving the strategic goals of the business.

GBS and its three Centers of Excellence act as the Group Digital Transformation engine for Finance, Procurement, and Master data. Our Operational teams provide global services for Finance, Procurement, Master data, HR, and IT with the ambition to further move up the value chain and expand its service portfolio.


Passion is our protein, and by supporting each other every step of the way - from high potential programs and sustainability certifications to embracing diversity - we’re moving towards the same goal.


Better food. Brighter future



As part of our development ambition and ongoing Finance Transformation programme, we are looking for experienced O2C Operations Manager who will play a key role in strengthening our existing AR Operations but also developing our O2C end to end capabilities.


OTC Manager



Area of responsibility:


  • Holding overall responsibility and accountability for organization and delivery of high-quality service for transitioned processes for different BUs within AR and Payments process area.
  • Holding ultimate responsibility for meeting all service level agreements (SLAs) and key performance indicators (KPIs) within AR and Payments process area. Ensures that all targets and deadlines defined in KPIs and SLAs are met according to BU’s expectations and agreement
  • Working on development capabilities and designing set-up of future O2C end to end operations including Collections, Customer Service &  Queries, Credit Management along with technology recommendations and best practise adoption across O2C
  • Maintaining and developing process controls to secure the completion of above including adherence to controls and audit requirements and findings
  • Assigning  priorities for operations and high quality services delivered to the Client
  • Supports Head of Operations & Centre of Excellence in setting the continuous improvement agenda within GBS and driving process innovations and digitalisation in close cooperation with various functions


Specific tasks:


  • Manages the O2C team  of all transitioned Business Units mainly across EU
  • Ensures the delivery of a high quality, customer focused, service on a daily basis to the BU in accordance with agreed Service Level Agreements.
  • Ensures that all targets and deadlines defined in KPIs and SLAs are met according to BU’s expectations and agreement. Maintains and develops process controls to secure the completion of above.
  • Assigns priorities for operations and high quality services delivered to the Client.
  • Ensures that all deliverables for the project are identified, tracked, followed and executed on ongoing basis.
  • Follows the engagement’ budget and perform budget analyses.
  • Manages the team of Operational Team Leads, manages their performance and provide guidance if required. Secures sufficient pool of resources to perform operations.
  • Plans and organizes work on a daily basis by building positive and supportive working environment
  • Defines expectation towards employees, sets and reviews individual objectives
  • Identifies training needs and ensures delivery of trainings for team members. Ensure proper career and succession planning
  • Based on the scope and forecast, identifies the recruitments needs both in regards to team size and profiles for recruited employees.
  • Promotes Continuous Improvement culture - strives to simplify, standardise and improve processes across all countries towards quality / productivity improvements.
  • Ensures that appropriate controls are implemented to reduce the risk delays and errors. Ensures IMS/Security requirements are met both in terms of teams behaviour and engagement documentation.



  • University diploma (preferably Business / Finance / Economy / Management)
  • Very strong proven managerial skills
  • Very good understanding of end to end Order to Cash processes and Customer handling  processes 
  • Fluency in English
  • Min. 8 years experience in BPO or SSC organization, with a very solid experience in managing teams 
  • Ability to cooperate with the senior management
  • Good client facing and presentation skills
  • Change management skills
  • Open for challenge, continuous process and teams improvements
  • Proactive, with good analytical skills, well organized
  • Very good knowledge of SAP FICO / SD (ECC or Hana) and related Collection’s functionalities
  • Experience in process design, transformation, and transition
  • Experience in using satellite Collections technology would be an asset


We offer:

  • Private medical care together with dental care
  • Edenred lunch card
  • Flexible working hours
  • Life insurance
  • MyBenefit and multisport program
  • 2 additional holiday days 
  • Events, integrations for employees


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