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Solution Specialist ITSM

 

Area of responsibility:

  • Technical administration of Ivanti Service Manager in Global IT
  • Be a part of the IT Service Management Office in Global IT, Infrastructure and Operations and deliver high quality, professional and proactive day to day service
  • Translate support and business needs and requirements into functionality in Ivanti Service Manager
  • Aim to improving operational efficiency, adding value, improving business performance and continous improvement with the ITSM tool
  • Be an ambassador for Global IT

 

Specific tasks:

  • Write routines and business rules, test, debug, document and deploy new modified code to system
  • Contibute to creation of roadmap for the Service Management area with focus on integration and automation
  • Review current setup in Ivanti Service Manager and identify areas for Self Service and automation
  • Ensure results are delivered according to plans and stakeholder expectations
  • Measure and work towards high customer satisfaction
  • Ensure a high Customer focus

 

Educational background:

  • Bachelor or Master degree in Computer Science or engineering
  • Good understanding of IT technology and support systems based on ITIL
  • Familiar with database administration and SQL
  • Knowledge of XML standards and web services management
  • Basic knowledge of Java

 

Relevant experience:

  • Experience from automation, integration and setup of Self Service Portals in Service Management tools
  • Experience from design and implementation of Service Management tools, knowledge about Ivanti Service Manager or Heat or equivalent knowledge
  • Experience with implementation of new functionality in IT systems
  • Very good relationship skills in interactions with business and relevant stakeholders
  • Ability to communicate and cooperate on all organizational levels

 

We offer:

  • Privete medical care together with dental care
  • Remote work opportunity
  • Flexible working hours
  • Life insurance
  • MyBenefit and multisport program
  • 2 additional holiday days benefits
  • Events, integrations for employees

 


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